Right after you’ve placed your order, you will receive a confirmation email. Our payments are hosted by secure gateway companies such as PayPal for us dollars($) and Payfast and PAYFLEX for South African (RAND) payments.
All our products are manufactured on demand when ordering from lafriquestudios.co.za, in order to ensure great quality, minimize environmental waste, and also be environmentally conscious on the products we produce. Therefore, custom wall art poster orders take 3-4 business days to be processed before being shipped out. Orders for all wood gallery art frames are processed within 7-10 business days before being shipped out.
When we’ve packaged your order and it leaves our studio warehouse, we notify you by email and give you the tracking number from our preferred tracking partner Courier Guy & Fastway. Once your order is changed from processing to complete, we cannot change or cancel your order. To reroute your order to a new address please do so no more than 2 (two) business days after the product was ordered from LAFRIQUE Studios. Changes to your product in case of inaccurate ordering, please do so not more than 1 business day from when the order was placed.
Completed products will be handed to our shipping department. It will take approximately (72 hours) depending on region to region and major city centers. All major provinces included. We use the services of DHL international shipments including Courier Guy and Fastway for south African shipments.
Please note shipping time cannot be guaranteed at peak periods such as “The Christmas season”.
NOTE : (Studio production are closed on festive holidays *25 December – 3 January* ) and National SA Public holidays.
Please get in touch with us if you require an urgent order or shipping preference such as overnight or same-day delivery. We can send you a custom quote.
International orders
We currently offer all our products internationally and can be ordered online choose “US” currency to purchase with PayPal.
International orders are shipping can take 7 to 12 business days to arrive. Delays for international orders can, of course, vary from country to country.
For international orders, DHL calculates your order via the size of the product and weight.
Note: that you will be responsible for all duties and taxes charged to you at delivery. Unfortunately, we are unable to supply estimated duties, taxes, and customs charges as this information will vary by country.
Please note that if your order is refused at customs, you will be held responsible for charges incurred in shipping the package. If your order is returned to us because you did not collect it at the carrier’s office or at the post office, the package will be returned to us and you will be charged a shipping and handling fee of $25.
Should you have any other questions, please contact us at Support@lafriquestudios.co.za
