LAFRIQUE STUDIOS

SENDING YOUR ARTWORK

Please carefully read below all the important information in regards to sending your artwork to us. If your artwork is not set up correctly for your choice of printing, we won’t be able to deliver your order. 

You will be able to send your files with our upload system on our website which you will be asked for your link or files to upload to our server. once your order has been paid and confirmed requesting the artwork, and a proof will be sent before final production. (please allow one to two business day for proof to be sent).

– You can send your files, using our file upload function (a link will be sent once your order has been placed)
– You can also send your images / artwork via WeTransfer using the email design@lafriquephotography.co.za Please label all of your files correctly, and place all items in easy to understand folders
– You can also send your files via DropBox

Laser cutters are designed to read lines in a logo or artwork. These lines are usually set to be different colours and these will determine the outcome (engraving or cutting), of the file that is sent to the laser cutter. Depending on the job at hand we will change the colours accordingly, so this is not something you need to worry about.

Only Vector based design programs such as Adobe Illustrator and Corel Draw for instance will be able to save your logo file in the correct format.
We cannot accept any JPEG files or PNG files for laser cutting as these are image files which the laser cutter cannot read.

For laser cutting we can only use the following file types
   – DXF
   – EPS
   – PDF (NB. This must have been saved in a Vector program)

**If you only have a JPEG or PNG version of your logo, we may be able to trace it and create a vector.
For the best result – make sure it’s a high res image (Black & White images work best)

We only accept .JPEG image files.

Resolution – Any image that you want us to print for you must be no less than 300 dpi (dots per inch). That means our minimum standard is 300dpi.
For instance, if you are taking photographs, your camera must at least be able to capture images at this quality or higher. When editing your images in Adobe Photoshop or Lightroom the final output must be at least 300dpi

Colour – The colour space your images are sent to us in should, and usually are set in your editing software usually as sRGB. That means that your images have an embedded profile, often set in the software you are using. Make sure that when you are exporting your images you are exporting them for the correct purpose (ie. web or print).

As a rule of thumb, we usually don’t interfere with the color space once we have received your image. Photographers use and edit their own images in their own software and thus we cannot determine the way your image should be printed if we change something

Our printer software, by default is set to print on sRGB which is the industry standard.

This type of foiling is generally more cost effective and very popular with short runs, and where personalisation is required from one unit to the next (eg. personalised thank you cards). Digital foiling can only be done on smooth papers where the foil can bond successfully to the toner print.

When you are supplying artwork for digital foiling it is very important to make sure that anything that you want to be foiled is 100% registration black (C-100 M-100 Y-100 K-100). Digital foil will not stick to any other colours.

File types accepted here are the following:

– JPEG (High Resolution 300DPI or more)
– Ai vector files

** Always make sure that the colour supplied for foiling is registration black (C-100 M-100 Y-100 K-100)

Sometimes it is possible to print colour and use digital foil depending on how closely we can match the registration for you. If this is the type of job that you require you will need to send us your artwork is two files, Black and Colour. Bare in mind that this has a higher cost

General Questions

We are constantly creating new products and concept work for our amazing clients. We also love taking on different types of print projects for designers, florists and jewellery designers. We are open to discuss any sort of customized jobs or design work that you may require.

We can take on larger orders for corporate clients. Please contact us if this is a service that you wish to choose and we can customize a quote for you.

Most of our products don’t have minimum quantities (or very low minimum order quantities), because we believe in supporting other small businesses. We are mindful that it is not always possible to buy in large quantities. However, Please bear in mind, that a lot of work goes into setting up equipment for print, so smaller quantities may incur additional fees.

Yes, most of our products are personalized, and include your logo being added on the product. You may personalise each product per client, as long as the files are provided in the correct format

Yes, definitely! We absolutely love working with all types of creatives. its the base of our business. Send us an email with your company details, and we will try our best to help you.

Unfortunately we are unable to provide an exact Pantone match. This is almost impossible when using digital printing.Also note, colours may appear differently on screen (we cannot be responsible for reprinting, if the colour comes out differently to how it appears on your screen).

Unfortunately this is not a service that we currently offer but we would suggest you sample some of our standard products to get a feel for our quality & craftsmanship.

**We also don’t offer sample discounts – because we are a small company, this is just not possible for us.

For the time being we only supply the South African Market but will definitively be looking to supply international in the near future.

Timeline

Due to the nature of what we do, most of our products are intricately hand-made and made to order, which at times can take a little longer than usual.

Don’t stress though as we strive to beat our timelines and we promise to keep you updated along the way. Our shipping fees will be calculated once your order has been placed.

All orders will be shipped via Arramax Courier to your door, Postnet options also available.

orders More then R1000 will receive free shipping.

due to Covid-19 Collections for the time being is currently not possible.

Production and shipping takes in 14-21 working days depending on size and type of order.

**This lead time is an estimate only and will take effect once payment has been received.

1. ORDER IS PLACED
You will receive confirmation of your order, and within 24-48 hours you should receive an email requesting your artwork. Please get in touch if you do not receive this mail.

2. SEND US YOUR ARTWORK
We will send you detailed instructions on how to provide your artwork.

3. WE WILL SEND YOU A PROOF IF ITS AN ALBUM
We will send you a sneak peek of how the design will look and if changes need to be made.

4. CHANGES
Let us know if you have any changes.

5. SIGNOFF
If you are happy with everything, let us know and we will slot your order into production.

6. WE START MAKING
Once you have signed off, we slot your order into production.
We are a small team, and all of your items are lovingly handmade to order, therefore production will take 14-21 working days.

7. WE SEND IT OFF
Once we have your order ready, your order will be dispatched & you will receive a notification via email.

For us to make the products we love, All our products are created by local artist by hand. its the bases of the LAFRIQUE STUDIOS. across south Africa artists create beautiful hand made and unique products.

Yes you can, depending on our current workflow. Please let us know your deadline before your order is placed.

A rush order fee of 25% will be applicable

Shipping & Returns

If you have any questions about our shipping & returns policy, please read the below FAQ

Most of our stock is specially made for the individual and this may affect the lead time. Please allow 14-21 working days plus shipping transit time. This will allow for manufacturing and delivery of the materials.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Molly and Tom will contact you via email and provide a revised shipping schedule.

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

We make use of Arramax and Postnet  For Shipping. Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

1. Undeliverable packages – 

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

2. Lost Packages – 

We offer various shipping options – please be aware that if an untracked option is chosen, we will have no way to track your parcel. If it does not arrive, we will not be able to replace your items.

Should for any reason you are not happy with our product, please contact us via email and state what is incorrect with our product. Unfortunately we don’t allow items to be returned if you are simply not happy with it, or no longer like the product. Most of our items are personalised and therefore cannot be resold.

LAFRIQUE STUDIOS is a registered company with CIPC and registered for vat. Therefore all prices on our website are stated inclusive of VAT and will be charged as they are published on our website. All prices exclude shipping and any other charges that may apply unless other wise stated. Our prices fluctuate constantly and  the right to change prices in accordance with price changes from LAFRIQUE STUDIOS reserves the right to change prices in accordance with price changes from our suppliers, market conditions, or any other external factor. Should there be a pricing error on the website, in any correspondence from LAFRIQUE STUDIOS or by any other communicative method, the right is reserved by us to cancel the order and offer the product(s) and/or service(s) at the correct price.

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